We wanted to reach out to you in light of the recent outages with our time and attendance vendor, Swipeclock.
Since this security incident occurred, we’ve been in constant communication with the vendor on how and why this happened. We’ve also talked with our internal teams about how we handled the situation and what all occurred. What we’ve heard and found that we want to share with you is that this is Swipeclock’s first incident like this. As an IT vendor, we do believe they quickly and proactively worked to solve the problem and are taking all the proper steps to ensure this doesn’t happen again. Though as we know, in today’s world there are no guarantees, so we must all do our best to be prepared.
On our end at CPU, we did not miss any payrolls because of this outage. In fact, we have never missed a payroll since our founding in 1979. So, you can trust that even when things go awry, we’ve got your back.
What has helped us stay in business for so many years is our ability to learn, grow and evolve. Certainly, there were many lessons learned in this outage for both us and our vendor. It was our priority to make sure your payrolls were taken care of, and also that you were in the loop with updates around the situation. If you have any feedback, questions or concerns that you’d like to share with us, please feel free to do so.
For now, our focus will continue to be on buttoning up any remaining issues from the outage. We are dedicated to delivering your payrolls accurately, timely and efficiently—no matter what.
Thank you for being a customer of CPU. We appreciate your patience and understanding throughout this, and we are here for you whatever you need.
Frank Jones and Tom Essner