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Why You Should Consider Creating an AI Policy

- June 21, 2023

If you’re like us, dabbling around with any of the current AI models like the ChatGPT can be fun – and shocking. These language learning models are undoubtedly very cool, though they bring with them their own set of concerns.

In one recent Salesforce survey of senior IT leaders, 79% of respondents believe AI has the potential to be a security risk, while 73% are concerned it could be biased, and 59% believe its outputs are inaccurate.

If your employees are using language learning models, this could open your business up to legal concerns if the work contains inaccurate information, copyrighted content or comes directly from a competitor.

While there is still much we have to learn about AI, we strongly recommend putting a policy into place now to provide guidance for your employees and your business.

Here are some tips for how to get started.

  1. Start with a policy overview. This is where you’ll outline what’s covered, the general scope and why the policy is in place.
  2. Next, outline what AI is acceptable to use – not all models are created equal. For example, you may only want employees to use a more trusted model like ChatGPT.
  3. Then, be very specific about what you will not allow AI to be used for at your company. We recommend avoiding any confidential or sensitive information, including but not limited to passwords, IDs, login information, certificates, personally identifiable information, personal health information, asset names, business trade secrets, trademark information and tokens.
  4. Have a group of stakeholders from across the organization review the policy. Depending on the size of your company, consider creating an AI ethics committee that can review and manage use cases.
  5. Make your policy a living document that is reviewed and updated often.

At CPU, we work with IT and HR professionals on a daily basis. While we’re excited about AI’s possibilities, we know that protecting your business should come first.

If you have questions or need help getting started, reach out to us today.